Customer Stories

Real stories from ecommerce brands using North Peak Logistics to improve fulfillment speed, reduce logistics complexity, and create a better delivery experience for mid-to-large products.

North Peak supports furniture, home goods, fitness equipment, appliances, pet products, kids products, and other bulky ecommerce brands with warehousing, fulfillment, transportation, returns, and multi-warehouse inventory placement.

Featured Customer Story: FUFU&GAGA

From Around 3-Day Shipping to Same-Day Fulfillment

“With North Peak’s strategic warehouse network, we went from around three-day shipping to same-day fulfillment. Our seller score improved, and we never had to worry about hidden fees.”
-- Fernando, Director of Logistics @fufu&gaga

FUFU&GAGA is an established furniture brand selling large and bulky products, where fulfillment speed directly affects customer satisfaction, marketplace performance, shipping costs, and operational efficiency.

Before working with North Peak, FUFU&GAGA faced common challenges for furniture and home goods brands:


After switching to North Peak, FUFU&GAGA moved from around three-day shipping to same-day fulfillment. Their seller score improved, pricing became more predictable, and inventory placement across North Peak’s strategic warehouse network helped improve delivery speed while reducing unnecessary shipping costs.

RESULT:

ABOUT NPL: Built for Mid-to-Large Product Brands

North Peak Logistics is a U.S.-based third-party logistics company specializing in fulfillment solutions for mid-to-large ecommerce products. With a nationwide warehouse network of over 2.8 million square feet across 10 strategic locations, North Peak helps brands manage warehousing, inventory, order fulfillment, platform compliance, returns, and last-mile delivery with greater speed, accuracy, and flexibility.

Built by sellers for sellers, North Peak understands the operational challenges of bulky product fulfillment, from high shipping costs and strict marketplace requirements to damage prevention and customer experience. Our team supports ecommerce, marketplace, retail, and wholesale brands with scalable logistics solutions designed for furniture, home fitness equipment, small and mid-size appliances, kids and pet products, home goods, and other boxed products that require more than standard small-parcel handling.

Certified for the Platforms Furniture & Equipment Brands Use
OUR PROCESS

HOW IT WORKS

Your products in good hands. Here's each step of the journey from factory to your customer's doorstep.

STEP 1

Inbound Freight

We coordinate ocean/air freight booking, drayage from port to warehouse, and customs clearance. You fill one form. We handle the rest.

STEP 2

Receiving & Storage

Every shipment is scanned, inspected, and racked within 24 hours. Real-time inventory visibility through our proprietary WMS from the moment your products arrive.

STEP 3

Order Processing

Orders integrate from your sales channels automatically. Our team picks, packs, and ships on a structured daily schedule with multiple carrier pickups.

STEP 4

Same-Day Fulfillment

99.99% of orders placed before daily cutoff ship the same day. Tracking information flows back to your platform automatically.

STEP 5

Last Mile Delivery

FedEx Ground and UPS Ground for parcel deliveries. White Glove option for premium products requiring assembly or room-of-choice placement.

STEP 6

Returns Management

Every return inspected, photographed, and graded. Restock or dispose per your call. Full reporting on damage attribution.

TELL US ABOUT YOUR BUSINESS

ABOUT YOUR PRODUCTS

SERVICES NEEDED

Ready to Move Your Mid-to-Large Items?